Privacy Policy - Movers Wandsworth

Movers Wandsworth is committed to protecting the privacy and personal data of all customers in the Wandsworth area. This Privacy Policy explains how we collect, use, store, share, and protect personal information when providing our moving and relocation services. It applies to all Movers Wandsworth customers in the area, including individuals, families, landlords, tenants, and business clients who engage our services.

1. Scope of this Policy

This Privacy Policy applies to personal data processed by Movers Wandsworth in connection with enquiries, quotations, bookings, removals, storage arrangements, and related customer support. It covers data collected directly from customers, data provided by third parties acting on a customer’s behalf, and data generated during the delivery of our services. We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following categories of personal data:

Identity details: name, title, and similar identifying information.
Contact details: address, email address, telephone number, and moving destination or collection address.
Service details: information about the move, property access, inventory, dates, special handling needs, and service preferences.
Billing and transaction data: invoicing information, payment status, and records of services purchased.
Communication records: correspondence relating to enquiries, complaints, service updates, and after-service requests.
Technical and usage data: limited information from our systems, such as time stamps, log records, and device or browser data if you interact with our digital services.

We do not intentionally collect more personal data than is necessary for the purposes described in this Policy. In some cases, customers may choose to provide additional information that helps us manage a move safely and efficiently, such as access instructions or special care requirements.

3. How We Use Personal Data

We use personal data for the following purposes:

to respond to enquiries and provide quotations;
to arrange and deliver removal, packing, transport, and related services;
to manage customer accounts and service records;
to issue invoices, take payments, and maintain financial records;
to coordinate staff, subcontractors, or other service providers involved in the move;
to communicate updates, schedule changes, and service confirmations;
to handle complaints, claims, or disputes;
to improve our operations, training, planning, and service quality;
to comply with legal and regulatory obligations.

We will only use personal data in ways that are compatible with the purposes for which it was collected, unless we reasonably determine that another lawful basis applies and the new use is permitted by law.

4. Lawful Basis for Processing

Under data protection law, we rely on one or more of the following lawful bases to process personal data:

Contract

We process personal data where it is necessary to enter into or perform a contract with you. This includes providing quotations, arranging removals, carrying out the move, and handling billing and related administration.

Legal Obligation

We process personal data where required to comply with legal obligations, such as tax, accounting, fraud prevention, record-keeping, and lawful requests from authorities.

Legitimate Interests

We may process personal data where it is necessary for our legitimate business interests, provided those interests are not overridden by your rights and freedoms. This may include service management, communication, operational planning, security, and improving customer service. When we rely on legitimate interests, we consider the potential impact on your privacy and apply safeguards where appropriate.

Consent

In limited cases, we may rely on your consent, for example where it is required for a specific optional processing activity. If consent is used, you may withdraw it at any time without affecting the lawfulness of processing carried out before withdrawal.

5. Sharing and Processors

We may share personal data with trusted third parties where necessary for the delivery of our services or where required by law. These third parties may act as processors or independent controllers depending on their role.

Examples of processors and service partners may include:

IT and cloud service providers that host or support our systems;
accounting, invoicing, and payment processing providers;
customer management or communications platforms;
subcontracted removal teams or logistics partners assisting with service delivery;
professional advisers such as insurers, auditors, or legal advisers where necessary.

Where a third party acts as a processor, they are only permitted to process personal data on our instructions and must implement appropriate security measures. We require processors to handle data confidentially and to use it only for the agreed purpose. If a third party acts as an independent controller, they will be responsible for their own privacy practices, and we will only share data where there is a lawful basis to do so.

We do not sell personal data. We also do not allow processors to use your information for their own unrelated purposes.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including the satisfaction of legal, accounting, insurance, or reporting requirements. Retention periods depend on the type of data and the nature of the service provided.

For example:

quotation and enquiry records may be kept for a reasonable period to manage follow-up communication and service administration;
customer contract and invoice records may be kept for the period required by financial and tax laws;
complaint or claims records may be retained for the duration needed to resolve the matter and to defend legal claims;
system logs and technical records are kept only as long as necessary for security, troubleshooting, and operational integrity.

When data is no longer required, we will delete it securely or anonymise it so that it can no longer identify you.

7. Data Security

We use appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, staff confidentiality obligations, secure storage, and procedures for handling data securely. While no system can be guaranteed to be completely secure, we regularly review our protections and take reasonable steps to reduce risk.

8. Your Rights

Under data protection law, you may have the following rights in relation to your personal data:

Right of access: to request a copy of the personal data we hold about you.
Right to rectification: to ask us to correct inaccurate or incomplete data.
Right to erasure: to request deletion of your data in certain circumstances.
Right to restriction: to ask us to restrict processing in certain situations.
Right to data portability: to receive certain data in a structured, commonly used format where applicable.
Right to object: to object to processing based on legitimate interests or direct marketing.
Right to withdraw consent: where processing is based on consent, you may withdraw it at any time.

These rights are subject to legal limits and exemptions. For example, we may need to keep certain records where required by law or where necessary to establish, exercise, or defend legal claims.

9. Children’s Data

Our services are generally intended for adults arranging moving services. We do not knowingly collect personal data from children except where it is incidentally included in service-related records provided by a customer. If we become aware that we have processed children’s data without a valid reason, we will take steps to remove it where appropriate.

10. International Transfers

If personal data is transferred outside the UK, we will ensure that appropriate safeguards are in place, such as adequacy regulations, standard contractual clauses, or other lawful transfer mechanisms. We take reasonable steps to ensure that any international transfer is protected to a standard consistent with applicable data protection law.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our internal practices. Any revised version will apply from the date it is published or otherwise communicated. We encourage customers to review this Policy periodically so they remain informed about how their data is handled.

12. Summary of Our Commitments

Movers Wandsworth processes personal data fairly, lawfully, and transparently. We collect only the information needed to provide moving services, rely on appropriate lawful bases, keep data only as long as necessary, and share it only with trusted processors or other parties where justified. We respect your privacy rights and take data protection seriously for every customer in the Wandsworth area.

This Privacy Policy applies to all Movers Wandsworth customers in the area.